Terms and Conditions

 

ALL OUR UNITS HAVE A NO SMOKING POLICY

The occupants will incur increased cleaning charges if anyone has been smoking inside the unit.

BOOKINGS TERMS & CONDITIONS

BOOKINGS & DEPOSITS

Short Term Bookings

Holiday bookings are taken on a daily or weekly basis with most apartments having a minimum number of nights stay. When making a booking the requested check in date and number of nights is confirmed via email or letter and the tariff is calculated on the number of nights stay.

Deposit - To secure your booking a deposit must be paid within seven days after booking is taken. The deposit amount is $200 which may be paid by EFTPOS, cheque, credit card or direct deposit to the GQ Holidays Trust Account.

Balance of payment - The balance outstanding is payable no later than 30 days prior to the arrival date by EFTPOS cheque, credit card or direct deposit. For bookings between 15th December and

31st January the balance is due 60 days prior to the arrival date. Should the balance not be paid then the booking may be cancelled and any deposit retained as per the cancellation policy.

Check in/out – Check in is 2pm and Check out is 10am. Upon check in, the person whose name the booking is in, must sign our guest registration and supply a valid MasterCard or Visa in their name. This will recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking. If no credit card is available then a security deposit may be requested at the discretion of the booking agent. All keys are to be returned to our office on departure.

Please note we do not accept American Express or Diners Club

GQ Holidays is not responsible for circumstances out of our control, such as change of ownership, loss of rental management. Should this occur we will refund any deposit paid or transfer your booking to another suitable property. Prices are subject to change without notice.

OFFICE HOURS

Monday 8:30am – 5:00pm

Tuesday - Friday – 8:30am – 6.00pm

Saturday 8:30am – 4:00pm

Sunday 9:00 – 4:00pm

After hours arrival (Effective from 22/6/2007)- If you anticipate arriving after our office closes please contact us on 1300 122 266 to advise your approximate time of arrival. For security reasons we have arrangements for a security guard to hand over your key. Upon your arrival at our office, please contact Security on the mobile number clearly advised on our door. If you do not have a mobile phone, there is a public phone box located on Mooloolaba Esplanade. Please note a charge of $15.00 for the Security Company will be incurred for guest arrivals outside our normal office hours.

CANCELLATIONS

All cancellations must be advised in writing. Your deposit is fully refundable up to one calendar month prior to your arrival date, with the exception of bookings between the 15th December and the

31st January then 60 days notice is required . The tariff for bookings cancelled after that time is only refundable, less $200 administration fee, if a substitute booking can be found for the property on the same dates. If no suitable booking can be found then the full tariff is forfeited.

CLEANING & LINEN

Our units are cleaned prior to arrival and upon departure. We use the services of our own cleaners who will supply the linen (unless otherwise stated) and guest starter packs. For an additional fee our staff can arrange more frequent cleaning or linen change. Please note that beach towels are not included and bathroom towels should not be removed from apartments. Beach towels can be hired from our office. Your tariff includes a standard clean, however should any additional cleaning be necessary, or the unit has had smoking inside, then an extra charge will be debited to your credit card.

CREDIT CARD & EFTPOS FEES

As from 1st June 2007 all bookings paid for by credit card and EFTPOS will incur a fee of,

· MasterCard & Visa between 1.2% & 2% - current fee is 1.2%

· EFTPOS between .8% & 1% - current fee is .8%


FUTURE BOOKINGS
Many of our guests like to secure a booking for the next year. Please be reminded

that reservations are not automatically placed year after year. To avoid disappointment,

please enquire during your stay and a deposit of $200 will secure you next booking.

TERMS & CONDITIONS OF HOLIDAY TENANCY

1. All of the guests jointly and severally agree in consideration of the payment of the deposit as

follows:-

a. The guest hereby authorize the agent to take an imprint of a credit card of any of the guests and to retain that imprint until the agent/and or its servants have checked the property.

b. In the event that the property has been either damaged, whether such damage is wilful or not, in the sole and absolute discretion of the agent or its servants, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its servants the agent may without reference enter a debit on the security deposit or supplied credit card of the guest and the guest hereby authorises the agent to do so.

2. Nothing in this agreement shall compromise the agents right to issue legal proceedings in

Queensland or elsewhere at its discretion seeking damages and/or any claim, which may arise by

reason of the negligence and/or wilful damage of the guests and/or invitees whatsoever

3. This agreement shall constitute the whole of the agreement between the parties and any express

and/or implied warranties imposed upon the agent/or its servants or its principle by legislation or law

of the extent that is possible are expressly excluded

4. Guests and invitees of guests are expected to behave in a manner, which is conductive to the

safety, comfort and convenience of other guests within the property and will abide by any

apartment/building/house rules.

5. NO NOISE AFTER 10.00pm IS TO BE STRICTLY ADHERED TO. Failure to adhere to this rule will

result in receiving a warning or the occupancy being TERMINATED immediately at the property

and/or complex. The Agent is authorised to do whatever is required to enforce the eviction of any

Tenant and removal of Tenant’s property. This includes guests visiting the property during your

stay. No refund will be given for early or unscheduled departure.

6. The accommodation you have hired is to be used for holiday purposes only. Any unauthorised use will result in immediate eviction with no refund of monies paid.

7. No refund will be given for early or unscheduled departure.

8. This establishment or proprietor of the property shall not be liable to any guest or invitee for any

loss, damage or destruction to the Property or any personal property brought upon theses premises

by the said guest or invitee unless such a loss, damage or destruction was the deliberate negligent

act of the proprietor or licensee of the premises, or its authorised agent or servants.

9. Without limiting the foregoing, personal property shall include money, jewellery and other personal

effects and motor vehicles parked on the premises.

10. When a guest registers or an invitee of a guest enters the premises, they are deemed to have

agreed to be bound by these conditions.

11. A late check out fee will be charged if the property is not vacated by 10:00 am (unless otherwise

expressly agreed by the Agent) on the day of departure. This departure fee can be debited to the

guest and the guest hereby authorises the agent to do so.

12. Whilst every care is taken with description and representation of the property, should the property

be booked sight unseen and is not up to expectation no refund will be issued.

13. With telephone or email bookings, the description of the premises by the agent is made in good

faith but no responsibility can be accepted for an inaccurate description.

14. Under no circumstances are animals allowed inside the property unless otherwise stipulated by the

Agent.

15. The number of occupants must not exceed the number of persons for which the unit is equipped to

accommodate, unless prior consent of the agent or owner is obtained. Failure to comply with this

condition will render the tenancy subject to immediate cancellation and forfeiture of rentals paid.

16. Tenancy commences at 2pm on the date of arrival and expires at 10am on the day of departure.

Should the guest be vacating outside office hours prior arrangements will need to be made with our

office for the return of the keys.

17. On departure all keys/cards and garage remote controls must be delivered to our office. Should any

keys/cards garage and TV remotes be missing the guest authorises the agent to debit them for the full cost of the replacements.

18. Outside of office hours a $50 lock out fee will be charged if guests are locked out of their holiday letting.

19. Without limiting the foregoing terms and conditions, additional terms and conditions may be issued for individual holiday lettings.